Terms & Conditions

Charles Hedley is a trading name of the Derbyshire Hosiery Company.

These terms and conditions apply to all transactions conducted online.

These terms and conditions are here to make clear your rights and reassure you that your shopping experience will be a fantastic one with Charles Hedley, your privacy and payments will be completely secure and that we abide with all relevant legislation. These terms and conditions don't affect your statutory rights. By placing an order with Charles Hedley you are agreeing to the following terms and conditions.

Making an Exchange

If you are not satisfied with the product recieved, just send it back to us and we can make an exchange according to your instructions.

For a fast exchange please include your packing slip and note stating all the information necessary to exchange your item. In certain cases stock limitations may mean we are unable to meet an exchange as requested, if this applies we are happy to offer a refund. Unfortunately we can not exchange worn or used items.

Faulty Items

All products are covered by your statutory rights. Please note we can only be responsible for product failure due to defective workmanship or materials. We are not responsible for product failure if the product was not used for its intended purpose or was damaged by accident, misuse or neglect. We are not responsible for failure of an item due to fair wear and tear or ageing. If you have a legitimate claim for a product failing please contact us by Email or telephone us with the details of the product, fault and age.

Your Privacy

At Charles Hedley we realise your privacy is 100% most importance.

We never release your personal details to third parties for mailing or marketing purposes.
When you purchase from Charles Hedley we keep a copy of the order and only the information contained within (including your name, email address, delivery address, etc.) we only use this to purely record the transaction should we need to refer to it at a later date. This information is completely confidential and we do not use this information as a marketing tool to repeatedly re contact you or spam you.

These terms and conditions are for your best interests here at Charles Hedley.
We hope you have a fantastic shopping experience with us!